Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at support@alverlondon.co.uk. Returns sent without first contacting us may not be accepted.

Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged or you receive the wrong item, contact us as soon as possible so we can review the issue and assist you.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalised or custom-made products, personal care goods, hazardous materials, flammable liquids and gases.

We also do not accept returns on gift cards. Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The quickest way to exchange an item is to return your original item. Once the return is accepted, you can place a new order for your preferred item, colour or size.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Alver London
Email: support@alverlondon.co.uk